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Our average first response time is 15 minutes, 24/7. Critical issues (full outages, security incidents) are escalated immediately to a senior engineer.
Not at all. Many clients keep an internal point of contact and use us as their full help desk and escalation team, or to cover after-hours and overflow support.
We start with a free environment assessment, then deploy monitoring and security agents, document your systems, and set up your ticketing channels — typically within 1-2 weeks.
Yes. Our help desk supports remote troubleshooting for distributed teams, and our plans include on-site visits where needed.
Our Enterprise Command plan includes compliance-ready reporting and controls. We'll walk through your specific requirements during the assessment.
We offer month-to-month plans with no long-term lock-in, as well as discounted annual terms for clients who want to commit.
Major incidents get immediate priority escalation to a senior engineer, with continuous status updates until resolved — no waiting in a general queue.
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